397 results found
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automatic tagging function
Customers want to have an automatic tagging function where when doing a call it will automatically tag the name of the person who made the call
1 vote -
Conference Call.
Need to have a functionality to change the conference number and make it as a toll free number.
1 vote -
Visual voicemail for yealink T46U
Visual voicemail for yealink T46U
1 vote -
Forwarding all calls to a user B and transfer the call back on same extension who transferred the call.
All calls from user A will be forwarded to user B but user B will have the ability to transfer the call back to user A.
1 vote -
Idea in DevRC3
This is test idea created to test in devrc3 environment.
1 vote -
Option to include IVR Menus within the Company Directory
I've seen multiple requests from our Channel Partners and now have an actual Customer request to be able to include IVR Menus within the Company Directory (just like we can with Call Queues, Paging Only extensions, Message-Only extensions, Announcement-Only extensions, etc...). Receptionists and/ur Users would love the ability to leverage the HUD to be able to transfer a call directly to a pre-configured IVR.
22 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
11 votes -
RCCC Call Plucking
Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.
16 votes -
Company name in App - Multi-site
It would be great if we have the ability to change the company name that appears in the App for some users that assigned to another site within a Multi-site setted up account.Especially for customers that uses Multi-site to manage their multiple line of businesses, not branches.
21 votes -
Give an option to allow an ad-hoc conference calls to continue if the host drops
Use case: RingCentral customers often receive calls from their customers that need to be warm transferred over to another department. After the warm transfer, the call needs to be conferenced so that the customer, called party, and transferred party can all talk together. Then, the original called party needs to be able to drop the call, allowing the transferred party to become the new host of the call.Problem: After a warm transfer + merge, when the original called party leaves, the call terminates for everyone. There's no way to allow the call to continue. Workaround: If the end users uses…
2 votes -
Telus Feature Request: Ability to play far end system's hold music rather than RC client's hold music
There are scenarios of outbound calls in which far-end systems put calls on hold as follows: generate re-Invite, mark the stream with the "a=sendonly" attribute and play the music on hold. The far-end systems wish to only send media on the stream.RC system replies 200 OK and marks the stream with the "a=recvonly". RC system confirms the offer to only receive media from the far-end system.But in some scenarios, RC system does not connect the stream received from the far end to the calling subscriber (RC client making outbound call). Instead, RC system plays client's hold music, specified in settings…
2 votes -
Add UAE Dial Plan & Home Country
Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…
8 votes -
Outbound Caller ID Search
Customer is coming from CloudCall, which has a local presence option that can auto select an outbound CID(covers most major metro cities) to match the dialed number. RingCX, and Dialpad CC can do this, but if MVP simply had a search feature for its built in Outbound CID selection, it would be more attractive to customers that don't necessarily need a full CC package just for this feature. I have recieved feedback from many prospoects that once that list gets more than 20 numbers in it, it becomes too cumbersome for the end user.
1 vote -
Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the...
...status to update automatically to DND or DND-OutOfOffice.. Customer would like when a user puts an out of office event in Outlook, they would like an option to put the phone in DND and change the status to update automatically to DND or DND-OutOfOffice.
1 vote -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
4 votes -
Ability to add a note when when you forward a message
When you forward a message to another team or another member, it would be beneficial to add a note. Right now, after you forward, you have to post a message adding additional content.
1 vote -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
Synchronize DND setting across App and Desk Phones
Synchronize DND setting across App and Desk Phones so that if someone sets DND on their desk phones it shows up on all other users desk phones that they have DND on. At present it only shows up in the App if you set DND in the App, and dos not show on desk phones.
18 votes -
Block Robcalls on Company numbers
Kelly Services is asking if there is a way to block Robo calls from the company numbers that are assigned to IVR’s and Queues. Customer knows they can set this for the users DID in the user settings. Asked the Product Manager (Dieter Rencken) and this is currently not supported to added this as a feature request.
2 votes
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