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Phone & Messaging

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89 results found

  1. Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.

    7 votes

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  2. We would like to be able to not have the company contacts be viewable to all extensions.

    7 votes

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  3. We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.

    6 votes

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  4. Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes

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  5. We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers

    6 votes

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  6. When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.

    5 votes

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  7. Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list

    6 votes

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  8. Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.

    6 votes

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  9. For Super Admin to access other users Glip messages

    3 votes

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  10. When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.

    3 votes

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  11. There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.

    3 votes

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  12. If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call

    4 votes

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  13. There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.

    2 votes

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  14. Adding option to change Operator extension in RingCentral App

    2 votes

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  15. Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.

    3 votes

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  16. It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.

    3 votes

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  17. The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employeeMy goal is to have a mechanism by which to purge SMS history from an extension.The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history. Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted

    3 votes

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  18. Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes

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  19. Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App

    3 votes

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  20. Add a system notification (that users have the option to disable) to announce that a contact is Online.

    3 votes

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