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85 results found

  1. Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  2. W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen

    22 votes

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    Implemented  ·  12 comments  ·  Application  ·  Admin →
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  4. You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

    5 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  5. I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes

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    4 comments  ·  Application  ·  Admin →
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    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
  6. Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in again. Then, once you are viewing your case list, when you click on a case to view that case, you are again told "It looks like you're not logged in" and you have to log in FOR A THIRD TIME! If my users had to log in that many times just…

    6 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  7. SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.

    5 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  8. I need to activate SMS Short Codes and Activation Codes on my account

    7 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  9. Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

    25 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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  10. When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.

    13 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when setting work hours would allow us to ensure that we are not interrupted by work when we are not on the clock. We could go back to enjoying our evenings and weekends again!

    14 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  12. There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.

    11 votes

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    Implemented  ·  2 comments  ·  Application  ·  Admin →
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  13. I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)

    6 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  14. RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

    21 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  15. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes

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    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  16. More hot keys in general, but It would be great to have hotkeys for all the new action options.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  17. Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  18. If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  19. Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…

    3 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  20. We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.

    8 votes

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    Implemented  ·  6 comments  ·  Application  ·  Admin →
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