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Phone & Messaging

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80 results found

  1. requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.

    4 votes

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  2. We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.

    3 votes

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  3. 4 votes

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  4. IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.

    3 votes

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  5. Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !

    3 votes

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  6. Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…

    3 votes

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  7. For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources>Archiver BetaThen navigate to the third Phone tab, select the More expand button, sort by Archived to Storage > FailedWe then manually review these failures/retry.It would be good if we could automate the delivery of a report of these failed recordings the same way that we are able to automate the delivery of a simple or detailed call log under the Reports tab. In some sense, the functionality is mostly there, it just doesn't apply…

    3 votes

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  8. In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.

    2 votes

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  9. I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension

    2 votes

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  10. We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.

    2 votes

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  11. We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.

    3 votes

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  12. Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office while on the phone. This transition is so fast and smooth that hold music is not needed. It can also cause confusion to others on a call when they hear hold music when not expecting it. I request there be a setting to disable just the call flip hold music and not…

    3 votes

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  13. It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.

    2 votes

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  14. How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    2 votes

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  15. hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?

    2 votes

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  16. Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

    3 votes

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  17. I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.

    3 votes

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  18. Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.

    2 votes

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  19. When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

    2 votes

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  20. Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them

    2 votes

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