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  1. Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.

    1 vote

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  2. For organizations that have multiple buildings, locations, etc. they would like to be able to specify what recipients get the 911 notification based on site.  Ex.  This was specifically requested by Special School District of St. Louis who has multiple locations in the St. Louis area. They desire to specifically notify key individuals at the location where 911 was dialed from.

    9 votes

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    Planned  ·  10 comments  ·  General Phone  ·  Admin →
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  3. Add task functionality to the calendar integrations for Google and Outlook where you can have your assigned tasks visible and manageable in the 3rd party's calendar as well as the RC app. So I can complete a task in the sidebar of Google Calendar as well as the RC app

    5 votes

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  4. Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.

    1 vote

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  5. Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot.This is to request the addition of the option to select 2 minutes.Thank you

    1 vote

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  6. SSO should not prompt for email/account info RC apps after sign in using SSO.

    3 votes

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  7. This will allow account administrators to create multiple "Park 1" for the different organizations and know at a glance who owns this Park location.
    Additionally, this will allow shorter names on the phone Park1 ~VS~ Sales Park 1.

    3 votes

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  8. Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes

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  9. On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.

    1 vote

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  10. Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls

    1 vote

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  11. Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact

    1 vote

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  12. I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.

    1 vote

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  13. When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote

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  14. Our main contact is upset he can't restrict the notification emails that reach end users on a couple fronts:A) He believes the liability is on his organization to communicate this to usersB) That aside, he doesn't understand why these notifications need to be sent monthly... why is this needed more than once?He wants the ability to be able to turn these off completely as his business already has paperwork in place with users to address this and these only cause greater confusion.Generational Equity, UID: 2375197015, 11k MRR

    2 votes

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  15. My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote

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  16. Save a chat from RC App as a file to the user's desktop.

    1 vote

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  17. If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote

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  18. The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote

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  19. we use teams to manage projects that have steps, it would be awesome to have sequential tasks

    4 votes

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  20. Currently, each location needs the music on hold to be uploaded individually; this feature could be implemented similar to how prompts are currently available.

    2 votes

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