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Phone & Messaging

Phone & Messaging

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8759 results found

  1. Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
    - A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
    - If the user wanted to ring multiple users sequentially, it doesn't work.

    2 votes

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  2. Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.

    2 votes

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  3. The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote

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  4. Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote

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  5. The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.

    2 votes

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  6. The request is for buttons in the Call Log to quickly jump to the first or last page of the report in ServiceWeb.

    2 votes

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  7. The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.

    2 votes

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  8. Assuming there is no technical reason it wouldn't work, just need to add the ability to expand Polycom VVX devices with Sidecars when Shared Line Groups are added. Service Web will not allow you to add a Sidecar to a phone that has Shared Lines.

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  9. Request is for the User List to also include Caller ID

    2 votes

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  10. I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.

    1 vote

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  11. We need better integration between Mac OSX and RC App. There should be integration between the Mac OS calendar/team events and contacts (as there is in the mobile app).

    4 votes

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  12. The ability to comment on a RC Note (as well as edit) was very useful. Please bring this back.

    3 votes

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  13. Google now has time delay for sending emails. I would be great for SMS, you have an idea but want to wait to send it, set a timer for sending, then send. This would be very powerful and something 8x8 is working on.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. App is cumbersome. Takes up to much memory,

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote

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  16. The request is to allow an Admin to force extra requirements for users’ passwords including:
    -Have a minimum password length: The password length can be increased from a minimum of 8 characters, up to 14 characters.
    -Have at least 1 special character (!, @, #...): Requires a special character in the password.
    -Password expires automatically and needs to be changed after the specified number of days: Allows you to set an expiration date on passwords, forcing users to create a new password when it expires. This can be set for 30, 60, 90, or 120 days.
    -Users cannot reuse any…

    1 vote

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  17. The request is for the dialing format for each IVN to be added to be able to test the international numbers.

    1 vote

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  18. The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.

    1 vote

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  19. Healthcare customers using RC Fax typically have different groups using the same fax numbers to fax HIPAA sensitive information. Currently, the RingEX portal doesn’t provide multiple logins on the same fax number. Sharing a login may not comply with security policies and may cause issues with HIPAA.

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  20. For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
    - Users - phone type, role, dial plan (same extension #'s every location/position)
    - Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID

    1 vote

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