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9218 results found

  1. Allow for "Add Comment" on Tasks, including threaded replies

    11 votes

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  2. I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.

    3 votes

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  3. Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.

    2 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  4. 2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…

    1 vote

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  7. 9 votes

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    Planned  ·  0 comments  ·  Fax  ·  Admin →
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  8. Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.

    1 vote

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  12. Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    8 votes

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  14. ... DND status. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

    1 vote

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  15. Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information

    1 vote

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  16. 5 votes

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  17. Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  20. To categorize my contacts in different categories

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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