10376 results found
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Please consider a feature that allows send a hyperlinked pic or logo via SMS
We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.
2 votes -
Be able to delete missed video calls in app
its annoying to see on dashboard
2 votes -
Ability to forward texts to multiple extensions/numbers
With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.
23 votes -
Increase the amount of folders available
We are only allowed 30 folders. We need to be able to get more
9 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Limit was changed in Q2 2024! Thank you for voting.
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Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue
At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.
1 vote -
RC Audio Attachments - make a way to listen from RC
RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.
4 votes -
Better default IVR voice
add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
6 votes -
Increase Hud to 200 Users
For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status
5 votes -
disable incoming caller ID
disable incoming caller ID even using IVR Menu
4 votes -
Allow Queue Extension on Phone Line Keys through Presence
Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
6 votes -
Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks
Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options
1 vote -
Allow Call Answer | Ignore | Send to VM from Notification of RC App
This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.
4 votes -
Copy phone number of ACTIVE caller
Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…
6 votes -
Download ALL Extension Types in a single download file
Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.
4 votes -
Short Codes and Activation Codes
I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)
6 votes -
Use scanner directly when composing a fax like it was on the previous version of the app.
the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.
2 votes -
Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…
2 votes -
Disable callers from being able to directly dial an extension
Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
5 votes -
Allows Sites to be an option on the Messages Group Options for a User or Queue
We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…
17 votes -
choose which users/extensions will be archived
choose which users/extensions will be archived verses all of them
9 votes
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