11762 results found
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Search Bar to change a Caller ID when doing outbound when have multiple number
One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll on those list. What we are trying to ask now is there any way to search that list faster, or any way to quickly change the number for the caller ID
4 votes -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes -
Extract SMS
I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical.
Is this something you or someone at Ring Central can help with?10 votes -
Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…
21 votes -
Receive the security code through a phone call
I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
7 votes -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
8 votes -
Support for Arm Based Processors
I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.
32 votes -
physical phone profiles
On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed call notification light change, ring tone setting, and screen timeout setting.
3 votes -
Add label to pinned chat
Pinned chat items are often not very useful because it's not immediately evident what they are links to (for example, a document on a sharepoint site). The ability to add a name label to the pinned item would make it an immediately useful list of topic points and/or resources.
3 votes -
Called ID would be great
caller id of the person who calls initially should appear when doing an internal transfer
1 vote -
when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " T...
...his User is Not Available".. its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
1 vote -
Changing Dialing Codes
A way to change the dialling code so that it appears as if you are calling from a local number each time
1 vote -
Grant ability for Admins to remove holds on phones being updated
Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end
1 vote -
Allow phone assignments without adding a new number
Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
1 vote -
A separate right pane alignment for RC app dedicated for sent items, SMS MS Teams
To have a separate pane for sent items, SMS MS Teams
1 vote -
Lock Dial Pad to Front
there should be a clearer way to "snap" the popup call box to the front.
2 votes -
Direct calls to Voicemail when in an Active Call
User is on an active call either from direct or via call queue.The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directly to voicemail without ringing the user.
14 votes -
Allow changing the inter digit timer on desk phone
There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists on other phones, but I would guess that it does. The value of the inter digit timer is 3 seconds and apparently cannot be changed. That means that when you're dialing a number on a J139, if you pause for 3 seconds the phone will dial your partially-entered number and you'll get an…
5 votes -
Option to disable Operator extension
On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!
6 votes -
RingCentral Linux App
be able to install RingCentral App Desktop for Linux users on their computer
37 votes
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