12164 results found
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Provide ability to configure use of CloudConnect in Service Web
The aspects that should be configurable include type, carrier, capacity, redundancy and location. This information may be useful to analyze issues and to remind administrators that this type of network connectivity is present. It can also be used as a baseline feature to determine if they have sufficient network capacity for current users and future users (based on current trends).
1 vote -
Increase Delegates to 20 or an AI controllable variable
The ask is to be able to increase the number of Delegates from the system limit of 10 to a higher value. For example, there may be a high-ranking executive has a direct EA and 12 secondary EA's that cover if the primary isn't available.
1 vote -
Network requirement changes to be visible to admins in ServiceWeb
These changes can be made visible in a few ways:
- As an inbox message
- As a Banner (with option to remove banner once admin has seen)
This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.3 votes -
Add Tasks to the Events calendar
Really like the new Week/Month Evenets Calendar but would hope to see Tasks listed there too, like it was in Classic Calendar.Also would be better if the view selection of Week/Month was sticky so that whenever selecting Events in the sidebar it returned to the most recently selected view instead of going back to the Events list every time - maybe just add a Calendar link to the left panel/sidebar that goes to that view?
3 votes -
Ability to clear individual @mentions in @mentionfeed
Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."
1 vote -
Labels to Identify groups
I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to have a "create a label" option to manage them easier.
1 vote -
Ability to have extension numbers that start with 0
As an example, 012345.
8 votes -
Resend Welcome Email to Super Admin after 48-hour expiration
It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.
6 votes -
To be able to have unlimited talktime using the RC Polycom deskphone
The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .
1 vote -
Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting
The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…
1 vote -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
2 votes -
Call popup suggestion in Glip
When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too
1 vote -
Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote -
Custom Fax Cover Pages (as is available in RC Phone)
The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.
16 votes -
Able to choose Dialed Number to show in Call Queue display
Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
1 vote -
Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
3 votes -
Hope to have a separate window to work separately
When I use Ringcentral to edit notes or view notes, I can't use other functions of Ringcentral at the same time. Because opening the note takes up the entire Ringcentral. If there is a message, I have to turn off the note before I can read it. I hope to use Ringcentral and note at the same time.
5 votes -
Configuration Data Export or Report
It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.
3 votes -
4 votes
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Support "3rd saturday of the month" type of office hour rules.
Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.
1 vote
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