12482 results found
-
Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule
Currently, in order to accomplish this, a custom rule has to be used.
5 votes -
To show the called number on the call queue to show on the RingCentral App
Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
3 votes -
Rules Shortcuts
I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.
4 votes -
Create task in task via API
Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id
2 votes -
[code] text formatting option
we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
2 votes -
Notify when contact comes online
Add a system notification (that users have the option to disable) to announce that a contact is Online.
3 votes -
Feature request: Ability to duplicate the default "all employee group"
The ability to duplicate the default "all employee group" on GLIP would be nice for internal company-wide notifications that are of a different subject matter. Currently, we use the "all employee group" for IT issues only. If I want to create a separate group to notify everyone of events, for example, each user I want to contact must be input individually. This easily becomes an issue if your org has 100+ users and is hiring new people all the time (they'd need to be added on an ongoing basis, which is hard to maintain!).
3 votes -
adjust length of time before an extension-to-extension call times out while dialing
We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
3 votes -
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog.People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
1 vote -
Send a second Call Queue Voicemail email notification after hours
Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
1 vote -
Add setting to suppress prompt to update Windows RingCentral Phone app
When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…
1 vote -
Adding extra digits to the incoming number
It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them
2 votes -
Separate Hold Music from Call Flip
Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office while on the phone. This transition is so fast and smooth that hold music is not needed. It can also cause confusion to others on a call when they hear hold music when not expecting it. I request there be a setting to disable just the call flip hold music and not…
3 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
4 votes -
Monitor calls/answer calls for others in RingCentral App
We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).
2 votes -
List all teams on the personal profile
On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management
2 votes -
Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
2 votes -
Respond to call via text after voice mail
Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
3 votes -
Configurable minimum length RC authentication password
Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.
5 votes -
Add Job Title to User List Columns and to Filter
It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
2 votes
- Don't see your idea?