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526 results found

  1. The ability to check queue status (available agents, number of calls waiting, average wait time, etc) from the IVR will help greatly in some of the routing scenarios customers have.

    2 votes

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  2. Setting up and graduating API applications for every account that needs API functionality can be cumbersome.

    2 votes

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    Planned  ·  0 comments  ·  RingCX  ·  Admin →
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  3. Currently there is no way to get return data out of a web service to be used in an agent script.

    2 votes

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  4. 3 votes

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    Implemented  ·  1 comment  ·  RingCX  ·  Admin →
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  5. 5 votes

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    Planned  ·  1 comment  ·  RingCX  ·  Admin →
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  6. When the call is transferred outside of the IVR (doesn’t matter if it’s PSTN, queue, etc.), the IVR detail report shows two rows for the call.

    1 vote

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    Implemented  ·  0 comments  ·  RingCX  ·  Admin →
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  7. Many APIs require an initial authentication call in order to make the main API request, which requires two API calls for an event.

    2 votes

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  8. This would be especially helpful for situations where everyone is working remote. The most important Analytics access would be to real-time reports, since agents may not need to view or download scheduled and historical data.

    3 votes

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  9. Troubleshooting would be made easier with access to the debug results for web services and agent scripts

    2 votes

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  10. This process should be handled in the DATE TIME node, as opposed to using Javascript.

    4 votes

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    Implemented  ·  1 comment  ·  RingCX  ·  Admin →
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  11. 2 votes

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    Implemented  ·  1 comment  ·  RingCX  ·  Admin →
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  12. Suggestion is to have TTS directly in the GET INPUT and PLAY AUDIO nodes.

    3 votes

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  13. When a WWW node times out there is no reason code in the debug. It would be helpful to see the reason code so that it can be determined why it’s not working.

    2 votes

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  14. The system currently sees a * keypress as a terminator. But there are customers who are using the * and # keys in their IVR menus and this does not work for their needs.

    2 votes

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    Implemented  ·  1 comment  ·  RingCX  ·  Admin →
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  15. Our partners need to be able to edit all parts of the system for their accounts, but we don’t want to be giving them full super-user access. We need a way to give them super-user access at a single account level.

    2 votes

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  16. 2 votes

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  17. Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be eligible for dialing in the new campaign, which makes the original lead Requeue as well. With Requeue = No on transition, the copy lead will not be made ready to dial immediately in the new campaign.

    2 votes

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  18. Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.

    2 votes

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    Implemented  ·  0 comments  ·  RingCX  ·  Admin →
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  19. The ask is to add 'GET content API' in order to be able to differentiate in message sent by the customer if the answer happens from a click on a structured message or from writing the answer on the keyboard.

    2 votes

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  20. 7 votes

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