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Contact Center & RingCX

Contact Center & RingCX

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  1. Ryder utilizes both RingCentral MVP and RingCentral Contact Center.Many internal and external calls come into the CC and need to be transferred or forwarded to the MVP users.Also, many times a call could come into MVP user and require a transfer into the Contact Center.RingCentral cannot provide a single, seamless report to report this cradle to caller journey.

    31 votes

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  2. Getting thru to tech support and the HORRIBLE IVR, takes 20 minutes to just get disconnected. I am going to look for a new phone system with real people that answer the phone.

    2 votes

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  3. User wants to have a pre-assigned secure code for each of their users when they contact the RC support so they don't have to continuously need to receive a secure code via email.

    1 vote

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  4. Customer is using Logitech H540 but the noise cancellation is not working, customer already manage to enable noise cancellation on the app.

    1 vote

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  5. Curalink, would like to give their global customers a cost effective way for them to call. Sometimes their customers do not have international dialing plans on their cells or do not have cell signal but they have Wi-Fi access. Curaa link would like to give these customer the option to make a voice call over Whats apps, as this would also keep them in Hippa compliance.

    1 vote

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  6. 1 vote

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