50 results found
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Ability to see if someone is having calls forwarded TO them
Currently, we do not have the ability in the RC Admin Portal to see if someone is having calls forwarded TO them. Adding this feature would greatly help in seeing if someone is unknowingly having calls forwarded to them from another user/queue.
23 votes -
Report DID's SMS campaign & SMS Status
We need to generate a report that shows numbers that have SMS enabled but not assigned to a campaign.
We can currently generate a report that shows a number's SMS capability and we can check the numbers if they are associated to an SMS campaign or not but not an actual report that would show both
17 votes -
performance report - Call Result not tagged as abandoned if will transfer to another extension
Performance Report - Calls from queue will not be tagged as abandoned calls in the performance report if the call will transfer to another extension
15 votes -
Restrict Email Updates to Authorized Domains in User Profile
Feature Request: Restrict Email Updates to Authorized Domains in User Profile
Description:
Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.Features and Capabilities:
Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…13 votes -
Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users
We are requesting enhancements to the Outbound Caller ID functionality within the RingEX platform to provide more granular control and flexibility for administrators.
Enhancement 1: Restrict CCRN Usage by Default
By default, RingEX users should be restricted from selecting CCNR (Contact Center Registered Numbers) as their outbound caller ID.
Administrators should have the ability to explicitly grant access to specific users or groups who are allowed to use selected CCNRs.
This will prevent unintended use of CCNRs by non-RingCX users and ensure better caller ID governance and compliance.
Enhancement 2: Allow Multiple Caller IDs in User Setting Templates
Currently, the…
8 votes -
option to block CNAM
Option to block Caller ID Name (CNAM)
8 votes -
Feature Request: Default Site Setup Templates
Feature Request: Default Site Setup Templates
Dear RingCentral Product Team,
I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.
Feature Overview
• The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:• Main number, fax number, and third external number for call queues.
• Routing rules for the main line, including…
8 votes -
Adding Guam phone number
Ability to Add Guam Phone Number - Currently Guam Phone number is not supported and we would like to request to support Guam Phone Number
7 votes -
Managing the Do Not Disturb feature in the RingCentral app and Admin Portal
Bring back the option to manage DND of each users and to have it edited as well in the User Template. Article: https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=admin
6 votes -
Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls
Description:
We are requesting an enhancement to the current Simultaneous Ring functionality in the RingEX system to support true simultaneous ringing for multiple concurrent incoming calls to a main number.Current Limitation:
The current implementation of Simultaneous Ring only supports one active incoming call at a time.
When multiple calls arrive simultaneously, the system only rings agents for the first call.
The second call is only offered after the first call is answered, creating unnecessary delays and longer hold times for other callers.
Customer Use Case & Concern:
The customer’s main number is configured with Simultaneous Ring to multiple agents…
6 votes -
Transfer Analytics
I would like to see the number of transfers and who a transfer goes to in the Analytics tab. Currently, you need to go into the Analytics tab, go to Performance Reports > Calls, and click on the individual call to see what occurred. I have to manually sort through all of this data now to see how many transfers are coming from our Operator Queue and where they are going.
6 votes -
Feature Request: Support for Corporate Directory and LDAP on Yealink T53
Feature Request: Support for Corporate Directory and LDAP on Yealink T53
Dear Product Team,
I hope this message finds you well. I am reaching out to propose a feature request to enhance the compatibility of RingCentral services with the Yealink T53 BYOD device.
Background
Currently, the Yealink T53 is not supported for the Corporate Directory feature or LDAP integration in the RingCentral Admin Portal. This limitation creates challenges for customers using the T53, as they are unable to access centralized contact management capabilities. These features are available on the supported T53W model but remain inaccessible for T53 users.Feature Request…
6 votes -
View DID number campaign attachments from Admin Portal
It would be useful to see either from a user perspective or a number perspective if the number is associated with a SMS campaign. Currently, if you need to remove a number from a campaign there is no way to know which one it is in. You have to search each campaign one at a time. Being able to see which campaign the number is attached to, or see if it is attached at all would be useful. That or provide the ability to add a number to a target campaign, even if it exists in an existing campaign.
6 votes -
desk phone label name
Add the ability to change the display label name of the desk phone itself on the admin portal so that admins don't need to go to the GUI of the desk phone.
5 votes -
Performance Report
Ability to see the total hours the agent is logged in on the app or DND
5 votes -
Emergency response location as potential breach of GDPR regulation
Admin users are able to view standard users' emergency response locations, which may be considered a potential breach of GDPR regulation
5 votes -
RingEX Agent Status Report
This request is to add a historical report of agent status in RingEX Analytics.
The only way to check for the agent status is through the Live Report, however, we need a historical report of the statuses so that customers can better manage the users.
5 votes -
Create Multiple Call Log Detail Settings
In the admin center under reports and call log, there is an option for delivery options so you can have a report emailed to you. The problem is, you can only create one. There is no option to save a report and create more. What if I want to create a daily report, a weekly report and a Monthly report but they are all for different calls? There should be the ability to add multiple of these so I can setup multiple scheduled reports.
5 votes -
Pin admin navigation menus
Need the ability to either pin open sub navigation menus, or have them expend under the navigation menu like ring ex.
Example screenshot of the sub navigation menu that I'm referencing above.
5 votes -
Integrated scripting on digital queues
I would like to see integrated script support in digital queues (specifically Live Chat / Messaging) within RingCX.
Current Behavior:
Integrated scripts are available for voice queues, allowing agents to see contextual CRM data (such as a customer account link or customer identifier) within the agent interface during an interaction. However, this functionality is not available for digital/messaging queues. Scripts configured in Script Designer / Script Studio do not surface in the agent panel for digital interactions.Requested Behavior:
Extend integrated script support to digital queues so that agents handling Live Chat interactions can access the same CRM context they…4 votes
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