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74 results found

  1. When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    1 vote

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  2. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote

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  3. We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote

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  4. Would love to see Pipedrive integration for RingSense AI

    1 vote

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  5. We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote

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  6. Please have the GoHigh Level CRM platform to be integrated into RingSense for Sales

    1 vote

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  7. When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    8 votes

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  8. When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    5 votes

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  9. Please add the CRM MedicarePro
    https://www.medicareproapp.com/

    1 vote

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  10. There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.

    1 vote

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  11. When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
    If the person we call can see it is from our company, they will likely answer.

    1 vote

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  12. Include Jobber CRM integration

    1 vote

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  13. Ability to set up predefined reports and schedule for email delivery.

    1 vote

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  14. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    2 votes

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  15. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes

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  16. Ability to exportscorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    20 votes

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  17. The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    7 votes

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  18. Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes

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  19. we should have a feature like this for easy export instead of doing copy paste

    1 vote

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  20. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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