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74 results found

  1. Ability to map notes/output to selectable CRM objects (currently static)

    3 votes

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  2. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    8 votes

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  3. With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.

    2 votes

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  4. Support for Russian via transcription and translation in RingSense.

    3 votes

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  5. Ability to transcribe and translate calls into Hebrew

    3 votes

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  6. Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    2 votes

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  7. The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.

    16 votes

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  8. 2 votes

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  9. I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.

    1 vote

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  10. The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    8 votes

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  11. Need to be able to assign a RingSense for Sales license to a shared line extension.

    2 votes

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  12. Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.

    2 votes

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  13. I would like to be able to export the scorecard details, please see below for reference. Thank you!

    5 votes

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  14. Add calls manually to allow to create a best practice libary

    5 votes

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