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49 results found

  1. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    1 vote

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  2. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote

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  3. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote

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  4. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote

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  5. Multiple Language support for AI Live Transcription (Portuguese)

    Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    1 vote

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  6. Separate Note Deletion and Call History Deletion

    Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote

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  7. User AI Writer with Outlook integration to launch email client

    Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote

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  8. overview Insights in progress too slow

    Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?

    1 vote

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  9. Archiving System for Call Recordings to be stored

    Archiving System for Call Recordings to be stored

    1 vote

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