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23 results found

  1. Improve/Increase documentation

    Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,

    6 votes

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    0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  2. Ability to add order of priority when multiple scorecards exist

    Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    3 votes

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    Future Consideration  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  3. Recording Import Rules for RingSense for RingCX

    Admin rules for what gets imported selectable by filters. For example:

    • Calls >x so that short calls are not pulled in
    • Call record shows multitrack meaning two people spoke
    • Do not pull in by ANI or DNIS

    These rules would eliminate test calls or calls that have no recorded value.

    5 votes

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    Needs More Information  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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