197 results found
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Make it easier to forward a call recording from the review page
I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
I don't even see a download option anywhere that's visible.
tks!2 votes -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
ServiceNow Integration for RingSense
Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow
1 vote -
AI receptionist voice
AI receptionist voice settings,
The ability to select random and select a group of voices that can be randomly chosen to speak.
- Or an option to schedule a different AI for different times of days
1 vote -
RingSense integrated with Zapier delivered in original langugae
An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.
2 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
1 vote -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
4 votes -
Ability to hide or remove the " Blocked" caller id in RingCentral app.
Ability to hide or remove the " Blocked" caller id in RingCentral app.
1 vote -
Automatically fill up message template with information
"Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,
Dear XXX, I would like to...
The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."
2 votes -
3 votes
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transcribe 2 language
I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.
1 vote -
RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
2 votes -
Call ID That is attached to the initial conversation should also be visible on the ring sense.
Call ID: The ID attached to the initial conversation should also be visible in the ring sense.
2 votes -
Separate Reports For Each ScoreCard Questions
we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.
For example, one of the questions is, "Did the agent offer a discount?"
This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…
1 vote -
Having the capability to add AI chatbox to our website if we have AI receptionist
Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us
1 vote -
Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
2 votes -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Imprint date, time, and duration in AI Notes.
For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).
1 vote -
Deley option in releasing comments
Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.
1 vote -
Allow AIR to be an option for an incoming call queue group.
Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.
1 vote
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