135 results found
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It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text
Transcription Caller Selection
1 vote -
Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
2 votes -
Ability to Delete Calls for Privacy Concerns
There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.
2 votes -
AI automatic notification for marketing
customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer
3 votes -
medicarepro
Please add the CRM MedicarePro
https://www.medicareproapp.com/1 vote -
Surface out the frustration and/or objections in a call
There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.
1 vote -
AI Coach Feedback WITH timestamped feedback
With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.
2 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given2 votes -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
Please include Jobber CRM integration
Include Jobber CRM integration
1 vote -
2 votes
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When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer
It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer
2 votes -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
1 vote -
Assigning RingSense to Shared Lines
Need to be able to assign a RingSense for Sales license to a shared line extension.
2 votes -
Onboarding Wizard for RingSense
Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.
2 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
1 vote -
RingSense Automatic User Provisioning
Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.
Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.
1 vote -
Allow one final Submit for scorecards
When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.
1 vote
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