179 results found

1. Show in coming phone number

   Display incoming phone number

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2. Instant Notifications added to views

   The ability to get daily, weekly, and monthly notifications are great for the various views. It would be critical for some businesses to get instant notifications for calls hitting certain criteria.

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3. Call type filter in tracker in RingSense

   Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.

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4. Template Tab with Pre-Configured Questionnaire

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms appear in conversations. They show where something was mentioned but don't systematically organize responses into structured answers.

   Q&As currently allow AI to infer general questions and answers from a conversation, but these are generated post-call based on what the AI finds important — they are not based on a pre-defined, user-driven questionnaire.

   Scorecards provide a useful way to see whether specific questions have been asked during the conversation, but they do not capture or display the actual answers to those questions. Instead, scorecards track the presence of certain topics or questions, but they lack the ability to extract concise, one-line responses to each question.

   How it Works:
   Admin Configuration:
   In the Admin Portal, admins can create and manage "Templates" predefined sets of questions relevant to a specific workflow (e.g., pre-screen interviews, discovery calls, qualification calls).

   During/After Conversation Analysis:
   Once the conversation is processed, the AI will:

   Analyse the conversation (audio + transcript).

   Match user-configured questions against the conversation.

   Extract concise, one-line answers if information is available.

   Leave the answer field blank if a question was not answered during the conversation.

   User Interface:
   A new "Template" tab will be added to the overview screen where users can:

   Select a relevant template (if multiple exist).

   See each question with the extracted answer.

   Download/export the completed Q&A if needed.

   Example Use Case:
   Recruitment companies conducting pre-screen interviews:

   Create a template with standard questions like:

   "What is your current salary?"

   "What is your notice period?"

   "Describe your previous experience."

   "Are you open to relocation?"

   After an interview, the recruiter simply checks the Template tab to view the summarized answers without manually scanning the transcript.

   If a candidate didn't mention salary, that field remains blank.

   Why the Template Tab Is Different and Valuable:
   Pre-Configured Workflow: Admins can upload a consistent set of questions before the conversation, aligning the AI’s attention to exactly what matters for their specific business process (e.g., recruitment, discovery calls, sales qualification).

   Structured Data Extraction: Instead of unstructured highlights, users get a clean, one-question-one-line-answer format, making it much easier to review, export, and take action on the gathered information.

   Gaps Are Immediately Visible: If a question is not answered during a call, the corresponding field remains blank, providing clear visibility into missing information without reading the full transcript.

   Saves Manual Work: Users don't have to dig through the transcript or rely on ad hoc AI prompts; the important information is automatically captured in an organized format.

   Consistency Across Conversations: Ensures critical questions are always tracked and answered consistently, regardless of which rep or interviewer is running the conversation.

   Why This Is Valuable:
   Speeds up information retrieval:
   Users no longer need to manually read transcripts or ask AI externally (e.g., copy/pasting into ChatGPT) to find answers.

   Consistency in data collection:
   Ensures important business-critical questions are tracked across all conversations.

   Saves time and reduces error:
   Reduces human error in data gathering from calls and accelerates internal workflows (recruitment, sales, support).

   Enhances AI usage within RingSense platform itself:
   Keeps users inside the platform rather than needing to export transcripts to third-party tools for Q&A extraction.

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   Link: https://docs.google.com/document/d/1Y3rHbD1GPO_qq98R4Q10bqypIzUwXWFzG5XImaUHQQg/edit?tab=t.0

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms… more

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5. Template Tab with Pre-Configured Questionnaire

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms appear in conversations. They show where something was mentioned but don't systematically organize responses into structured answers.

   Q&As currently allow AI to infer general questions and answers from a conversation, but these are generated post-call based on what the AI finds important — they are not based on a pre-defined, user-driven questionnaire.

   Scorecards provide a useful way to see whether specific questions have been asked during the conversation, but they do not capture or display the actual answers to those questions. Instead, scorecards track the presence of certain topics or questions, but they lack the ability to extract concise, one-line responses to each question.

   Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
   This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.

   How This Differs From Existing Trackers, Q&As, and Other RingSense Features
   While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
   Trackers are keyword or phrase-based detections that flag when specific terms appear in… more

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6. AI email follow up button

   You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button

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7. Advanced People/Team view in RingSense

   Currently the people view is limited, some additions:
   1. An advanced view with additional columns
   2. Ability to export the lists
   3. Ability to edit users in bulk
   - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
   4. Team setup is not intuitive and editing is limited even with full admin
   - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that director, and even as admin the editing of these teams is restricted within the Team view.

   Currently the people view is limited, some additions:
   1. An advanced view with additional columns
   2. Ability to export the lists
   3. Ability to edit users in bulk
   - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
   4. Team setup is not intuitive and editing is limited even with full admin
   - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that… more

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8. mask sensitive info from transcript and ai notes

   I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.

   This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.

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9. gohighlevel

   I would like the CRM GoHighLevel to be compatible with RingSense.

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10. ServiceNow Integration for RingSense

    Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

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11. transcribe 2 language

    I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

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12. call recording and csat scores

    Have one continuous recording of a call regardless of how many times the call is transferred from physical devise to soft-phone or even from EX to CX (and vice versa). If not possible an option to allow call linking as coming in and out of calls means that you loose the original call and the full thread.

    With the ability to have one call recording, this would link into one CSAT score, as currently any agents on CX, one of their main task is to route calls to the correct department on EX and the highest score they can achieve is 5-6, bringing their average CSAT score down on calls that are not in their ownership.

    Have one continuous recording of a call regardless of how many times the call is transferred from physical devise to soft-phone or even from EX to CX (and vice versa). If not possible an option to allow call linking as coming in and out of calls means that you loose the original call and the full thread.

    With the ability to have one call recording, this would link into one CSAT score, as currently any agents on CX, one of their main task is to route calls to the correct department on EX and the highest score they can achieve… more

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13. edit transcripts

    Ability to edit the transcript where the AI has 'misheard' the agent and then show when the edit has been made and by who, along with the ability to see the original transcript text

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14. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on the scorecards, which makes it difficult for us to track the user’s performance over time.

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on… more

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15. integrate FieldEdge

    crm

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16. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

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17. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

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18. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

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19. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

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20. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.
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