13 results found
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automatically email recordings & transcripts
automatically email recordings & transcripts
10 votes -
adjust how AI notes summarize calls
have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.
8 votes -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
4 votes -
Ring Sense Customer Scorecard
Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.
4 votes -
Live call listening
Should have a live call listening to shadow.
3 votes -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
3 votes -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
3 votes -
AI automatic notification for marketing
customer would like to have AI feature for automatic text message or email for marketing purposes whenever they receive calls from their customer
3 votes -
Make it possible so that searching for call recordings in RingSense can be done by using UII
Make it possible so that searching for call recordings in RingSense can be done by using UII
2 votes -
Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
2 votes -
ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
2 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
2 votes -
RingSense Multi Call Playback Window (Cradle to Grave Playback)
Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.
2 votes
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