141 results found
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Transcripts for Meetings >2 hours
When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…
5 votes -
Searchable Call Tags in RingSense
ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.
5 votes -
Scorecard Additional Option
When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.
5 votes -
Export Details/Data
I would like to be able to export the scorecard details, please see below for reference. Thank you!
5 votes -
Manually upload calls
Add calls manually to allow to create a best practice libary
5 votes -
Ability for administrator to remove "Generate notes for all calls" function
We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.
4 votes -
4 votes
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RingCentral - Granular AI Assistance
Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.
4 votes -
Ability to remove/delete implicit teams within RIngSense
Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.
4 votes -
download transcript after the call is finished
Costumer would like to be able to download the transcriptions ones the call is ended ,
As for now they can only download the audio4 votes -
AI continue automatically after hold
continue automatic AI note taking and or recording after you take someone off hold
4 votes -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
Live call listening
Should have a live call listening to shadow.
4 votes -
Ring Sense Customer Scorecard
Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.
4 votes -
Add support for RCV into RingSense AI Assistant
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
The ability to see all user AI Call Notes
I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.
3 votes -
Ability to notify the User if the AI Notes is pause or turned off.
We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.
3 votes -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
3 votes -
3 votes
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Customize ring tone for different call queue calls
Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.
3 votes
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