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RingSense & AI

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  1. When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…

    5 votes

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  2. ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes

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  3. When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    5 votes

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  4. I would like to be able to export the scorecard details, please see below for reference. Thank you!

    5 votes

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  5. Add calls manually to allow to create a best practice libary

    5 votes

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  6. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    4 votes

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  7. 4 votes

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  8. Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    4 votes

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  9. Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    4 votes

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  10. Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes

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  11. continue automatic AI note taking and or recording after you take someone off hold

    4 votes

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  12. Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes

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  13. Should have a live call listening to shadow.

    4 votes

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  14. Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    4 votes

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  15. Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes

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  16. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    3 votes

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  17. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes

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  18. Change AI Pre-recorded message before transcribing

    3 votes

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  19. 3 votes

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  20. Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    3 votes

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