521 results found
-
Comprehensive Data Download from RingSense
The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.
Proposed Features:
Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.Additional Considerations:
Data Volume: Establish guidelines or limitations on the amount of…
22 votes -
Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature
My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).
As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…
21 votes -
notes on deskphone call - through desktop app
Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.
20 votes -
automatically email recordings & transcripts
automatically email recordings & transcripts
20 votes -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
18 votes -
Train Ringsense with Our Policies, SOPs & Training Materials
To make Ringsense even more helpful, we can upload our internal policy documents, SOPs, training manuals, and guides directly into the platform. This would allow Ringsense to answer questions and provide support based on our actual procedures and documentation—cutting down on manual lookups and boosting accuracy in day-to-day operations.
✅ Supports formats like PDFs, DOCs, and other common file types
✅ Great for onboarding, compliance, and consistent support
✅ Scales knowledge-sharing across teams17 votes -
forwarding calls to AI Receptionist from a call queue
Give the ability to send calls that reach the timeout in a call queue directly to an AI Receptionist extension.
17 votes -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.17 votes -
mask sensitive info from transcript and ai notes
I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.
This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.
17 votes -
Forwarding of calls from user extension to AI receptionist
Enabling call forwarding from the user extension to an AI receptionist
16 votes -
Spanish language support with AI Recptionist
Please support the Spanish language within AI Receptionist
16 votes -
Add a role management module for access levels in AIR / AIR PRO
Hello,
a role management module would allow organization to have a better security control .
in some organizations each department may strictly need to manage part of their own IVAs as well as their analytics each.would it be possible to add this crucial feature.
thanks
15 votes -
Configurable Data Retention Period for AI Notes
Description:
Allow administrators to set and manage the data retention period specifically for AI-generated notes.Use Case:
Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.Requested Functionality:
Set custom retention period (e.g., 30/60/90 days or custom date).
Option to delete notes manually or automate deletion based on the set period.
Visibility or logs showing retention status.
15 votes -
Option to assign SMS on AI Receptionist to another user
Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user
15 votes -
AI Notes user access
It will be best if the admins can set the user permission on the account to turn on/off AI Notes.
15 votes -
Add the ability to enable/disable the AI Notes feature on transferred calls.
Add the ability to enable/disable the AI Notes feature on transferred calls.
15 votes -
Ability to turn off sharing Transcriptions
When you go to share a transcription, the choice to share to GMAIL is an option. We would like the ability to turn off sharing as a hierchy, and then be able to turn on sharing to certain applications at our descretion. Considering our phone calls are HIPAA protected, the transcription should be also, we do not give all users the ability to download their recorded calls, as an example, we do not want to give everyone the option to share their transcribed calls either.
14 votes -
Manage Post-call Summary and Automatic notes account wide via Admin Portal
We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.
14 votes -
Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature
Hello,
a toggle at the role level in REX would be a fast way to restrict or not access to AIR portal / feature.
would it be possible to add this crucial feature.
thanks
13 votes -
disable automatic email notifications of notes of your call
have an option to disable email notifications of notes of your call
13 votes
- Don't see your idea?