260 results found
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Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.4 votes -
if scorecards can show timestamps for when the behaviors are observed.
if scorecards can show timestamps for when the behaviors are observed.
4 votes -
AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
4 votes -
4 votes
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Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
4 votes -
4 votes
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RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
4 votes -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
4 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
Credit card & PPI info
Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.
4 votes -
Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
4 votes -
Add support for RCV into RingSense AI Assistant
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
Option to assign SMS on AI Receptionist to another user
Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user
3 votes -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
3 votes -
Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.
Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.
3 votes -
Limit Manager Access to Interactions in RingSense
Feature Request: Limit Manager Access to Interactions in RingSense
We wish there was a way to limit managers’ access to interactions in RingSense.For example, a manager should only be able to view the interactions of users who are directly assigned to them as their manager. They should not have access to interactions from other teams or users outside their scope.
Currently, even if we:
Customize roles
Create a dedicated team for the manager
…the manager can still view all interactions across other teams in the RingSense dashboard.
Benefit of Having This Feature
Enhanced Data Privacy & Security: Ensures sensitive…3 votes -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
3 votes
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