398 results found

1. Google Calendar Appointment booking

   Please support Google Calendar for appointment booking.
   People call in AI Receptionist and they can book an appointment based on schedule availability.

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2. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

   Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

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3. transcript the recorded call into text
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4. RingCentral - Granular AI Assistance

   Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

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5. Change AI Pre-recorded Message

   Change AI Pre-recorded message before transcribing

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6. Automatically Enable AI Transcription,Notes as soon as call connects

   Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

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7. AI continue automatically after hold

   continue automatic AI note taking and or recording after you take someone off hold

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8. Ability to report and print completed evaluations.

   Ability to print / report on completed evaluation forms for agents.

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9. Customization of CRM Advanced Call Logging in RingSense for Sales

   Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

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10. Manually upload calls

    Add calls manually to allow to create a best practice libary

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11. Enable Custom Field Mapping for RingSense–Zoho Integration

    Currently, RingSense call details for the RingSense–Zoho integration are only visible within the description field. Advanced call logging information appears solely in the body/description section of the Zoho call record.

    We request the ability to use custom field mapping within Zoho—similar to what is available in Zapier—so users can configure and map specific RingSense call details to the appropriate Zoho fields. This would provide greater flexibility, improve data structure, and enhance reporting capabilities.

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12. Configurable Data Retention Period for all AI tool

    Allow administrators to set and manage the data retention period for all AI tools

    Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.

    Set custom retention period (e.g., 30/60/90 days or custom date).

    4 votes

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13. Enchanced voicemail transcript

    Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

    " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person.Your party on hold has disconnected the line. The call cannot be transferred."

    And this was just a connecting tone that was transcribed

    Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

    " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good… more

    4 votes

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14. Separate AI permission settings for roles in RingEX

    Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.

    They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.

    4 votes

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15. AI receptionist Calendar

    Enable Calendar on AI receptionist

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16. AI Notes in Microsoft Teams Embedded RC App

    AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.

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17. AI Receptionist Usage Counter

    The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.

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18. Generate Notes for All Calls

    The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.

    •  

    4 votes

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19. Transcribe all calls as Admin

    I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.

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20. search for frequently asked questions

    Search for frequently asked question from customers in RingSense calls.

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