131 results found
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RingSense Multi Call Playback Window (Cradle to Grave Playback)
Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.
2 votes -
Make it easier to forward a call recording from the review page
I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
I don't even see a download option anywhere that's visible.
tks!1 vote -
AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
1 vote -
RingSense integrated with Zapier delivered in original langugae
An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.
1 vote -
Automatically fill up message template with information
"Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,
Dear XXX, I would like to...
The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."
1 vote -
RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
1 vote -
call monitoring
Toggle permissions within Call Monitoring.
For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.
As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.
Finally, when having a conference call, it does…
1 vote -
Add the ability to enable/disable the AI Notes feature on transferred calls.
Add the ability to enable/disable the AI Notes feature on transferred calls.
1 vote -
Ability to use AI Assistant Feature For Desk phones.
Ability to use AI Assistant Feature For Desk phones.
1 vote -
Ai transcription and call summary in French
From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.
1 vote -
Reports
I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants
1 vote -
A better E-mail notification system when a new feature is added on the System.
The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.1 vote -
Ability to copy and paste custom rules for Holiday Exceptions
Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.
Possibly…
1 vote -
1 vote
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Multiple Language support for AI Live Transcription (Portuguese)
Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.
1 vote -
To have the ability or option to transcribe an existing call Recording
We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.
1 vote -
Idea for Platform Improvement
Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.
1 vote -
Separate Note Deletion and Call History Deletion
Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.
1 vote -
When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record
When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.
At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.
I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.
For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…
1 vote -
Automatically Enable AI Transcription,Notes as soon as call connects
Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.
1 vote
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