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  1. for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name

    1 vote

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  2. Need to have an option to recover recently deleted AI notes

    2 votes

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  3. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes

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  4. Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.

    1 vote

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  5. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes

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  6. Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    7 votes

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  7. ai notes should also work on plugin

    1 vote

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  8. Significance: To be able to notate calls on AI for these features:
    - Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
    - Calls placed on park and picked right back up should still be included in AI Notes.
    - Conference calls or calls with multiple parties should also be picked up by AI Notes.

    1 vote

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  9. Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    3 votes

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  10. Change AI Pre-recorded message before transcribing

    4 votes

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  11. Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.

    1 vote

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  12. When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.

    1 vote

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  13. It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes

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  14. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote

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  15. "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes

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  16. Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    2 votes

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  17. For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote

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  18. Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    4 votes

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  19. Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes

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  20. We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote

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