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RingSense & AI

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132 results found

  1. Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created

    2 votes

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  2. Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    2 votes

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  3. Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes

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  4. Idea is to integration RingSense and RingCX with Google BigQuery.

    2 votes

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  5. Goal is to be able to bring in calls from FiveTran and integrate in some fashion with RingSense for Sales.

    2 votes

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  6. Idea is to integrate with Leadtrack (CRM)

    2 votes

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  7. Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes

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  8. The ability to help the manager to keep track of their coaching output. Right now, it is difficult to see if the coaching is working or if the employee goes back to his old (bad) habits. RingSense could send a weekly update or an email alert when the employing is dipping with this specific skills

    4 votes

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  9. The request is to be able to have different notification sounds (chat vs email channels) and be able to adjust the volume for notifications.

    1 vote

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  10. Customers can toggle on ODCR and ACR, but there is no way to tell which type of call recording was brought in.

    2 votes

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  11. When you click on call details and go to overall analysis on sentiment, energy, talk time filler words. It would be great to have double click option to see what those filler words were, when they were used, when the longest monologue was. Ideally, would be able to click and jump directly to that section of the recording.

    2 votes

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  12. Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    13 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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