943 results found
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Create custom emojis
Create customized emojis in RC.
1 vote -
Click-to-dial via Salesforce to connect via their deskphone
The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.
The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.
1 vote -
rentec direct
Offer integration with Rentec Direct property management.
1 vote -
integrate the High Level CRM with Ring Central, currently not available
I have roughly 1000 clients currently on the High Level CRM, but the Crm does not integrate with Ring central currently
6 votes -
Bulk update in RingCentral for Salesforce
Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.
As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.
1 vote -
RC for Salesforce - Softphone Layout
Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.
1 vote -
Jabra Engage via MS Teams EA
Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.
2 votes -
Automatic Dial in Hubspot
i am looking for a solution that will automatically call through leads and then connect me to the ones that answer
1 vote -
Call pop after ending the call in all integrated apps
We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.
Hopefully, this option will be available in all integrated applications.
1 vote -
1 vote
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RC for Salesforce - Call Logging
Unable to find the related accounts to the Event Type and Work Order field created by customer. As per Engineers, the customer needs to open the task object in SF to manually edit the Work Order field in SF's own UI.
1 vote -
Voicemail Email Integration
Other phone systems have a feature that allows voicemail messages to be delivered to email (specifically Exchange email) where when the voicemail message is marked as "read" in email, it is automatically marked as "read" in RingCentral. Same is true of deleting messages.
If RC can figure out a way to do this, it would improve the end-user experience of those with physical phones who might only interact with the phone system through their physical phone and their email. Marking voicemail as read in email will turn off the voicemail notification light.
I believe Cisco refers to this feature as…
1 vote -
QoS Report integration to ticketing system
a way to send email at a minimum so a ticket is submitted when QoS drops below a percentage
1 vote -
use RingCentral to call in to a MS Teams presentation
include a phone number on my MS Teams meetings to allow users who do not have robust audio capabilities on their computers, to call in to a presentation such that all participants can hear the caller(s) when they speak and the caller can hear people talking via MS Teams. I see articles about internal use of RingCentral with Teams, but nothing regarding what I am describing. Zoon offers a phone number on their meetings so users can call in
5 votes -
Add SMS attachment and emoji support to our Google Chrome integration
End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.
2 votes -
RingCentral For MS Teams logins
Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.
4 votes -
Active Directory for Bulk Edit User
Need to enable the Bulk Edit User feature for the Directory integrations.
According to Engineers, once you have enabled the Active Directory the Bulk Edit feature can't be used because the user records are locked by the integration.1 vote -
Send Read Receipts
Send Read Receipts
7 votes -
Integrate Ringcentral Tasks into Google Calendar for google workspace
You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.
6 votes -
click to dial under customer objects in Salesforce
Click to Dial functionality when a custom tab is open.
Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.
It would be very helpful if this feature is available.
1 vote
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