Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

149 results found

  1. Textel Display Agent Name

    Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. printer to fax option

    cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Blocked all number to contact ATA number

    customer is requesting to blocked all number to contact their ATA number and only allow internal number only.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Customer would like to have the option to edit the default text of IVR

    Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. call forwarding for external number let ringcentral system take over the handling of calls for external number

    when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. We need a custom fillable Fax cover page to be added right onto ring central.

    We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…

    6 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Record of all actions per contact

    It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Call Que to Custom parked locations

    We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. All cases to show on https://support.ringcentral.com/case.html

    We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Reports that shows if all phones are idle

    report just shows if its accepted, but not if the phone itself is idle

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Support site "Learn from Community" Unaccessable

    Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Create a task - Expand the 'Enter task Description Window'

    Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Notification of outage for API products e.g MS teams , PBX MS Team

    Hi Team,The customer is requesting if it's possible to add a notification inside API products that we offer. if there's an outage on the integrated productthey will be notify right away and no need to call and report it to us so we could create a ticket about it.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Aside for receiving text and email. We can add a phone call to receive the 6 digit code.

    I have my 2factor for apple business set to contact my number. When it calls me for a code it will normally ring my phone and I pick up to get the code. Ever since we switched over I have not been receiving phone calls to get the code. It will just show up in my app as a missed call.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Please add other international numbers where audio conference is available

    RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. OKTA to delete users not just disable

    Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. list that has all the options or commands I can use in XML

    I'm trying do multilevels with both english and spanish options. Is there a list that has all the options or commands I can use in XML?

    1 vote
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
1 3 5 6 7 8
  • Don't see your idea?