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149 results found

  1. Add field to ticket/portal showing current level of Escalation.

    Tracking Ticket Progress and Status to keep customer satisfaction.

    1 vote
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  2. Create a custom answering rule on Mobile APP

    Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

    1 vote
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  3. Realtime dashboard IVR widget

    For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.

    6 votes
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  4. API token expiration and or failing

    Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes
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  5. Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes
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  6. API for managing cost center in RC

    API to manage cost center in Ring central.

    7 votes
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  7. have the capability of choosing less Play announcement for IVR

    We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the capability to select how many announcement to have before it chooses the next behavior.

    9 votes
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  8. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
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  9. Report for active users in Contact Center

    It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.

    1 vote
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  10. prerecorded message that can kick at the middle of a call via triggering it through the dial pad.

    When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it

    1 vote
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  11. Option to activate the text tool when the user is set up a new line.

    It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…

    1 vote
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  12. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
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  13. Add a Ring Central Button to Calendar Invites in Caldnar

    I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.

    2 votes
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  14. Account Telephony Sessions Event

    For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.

    Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.

    2 votes
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  15. SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

    MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    12 votes
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  16. Disable emojis in names

    emojis break the okta integration for importing phone numbers.

    3 votes
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  17. Call Log or Data Export should contain all the data.

    Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.

    2 votes
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  18. Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

    The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…

    2 votes
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  19. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
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  20. A webhook for when a change in emergency location has been detected.

    In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of…

    2 votes
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