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425 results found

  1. We like to use the office dog and funny moments from meetings as emojis :)

    1 vote

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  2. I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

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  3. Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

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  4. When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
    My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…

    1 vote

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  5. Specific Ring tone Request per IVR or Site and Call Queues.
    For Polycom phones

    1 vote

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  6. On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.

    Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…

    1 vote

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  7. 1 vote

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  8. Option to show ALL the Salesforce Object such as the following:

    1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.

    (2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.

    1 vote

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  9. If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.

    Developer Platform

    1 vote

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  10. Overview:

    We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.

    Current State:

    RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.

    Request Details:

    Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…

    1 vote

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  11. Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.

    1 vote

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  12. Townsquare Interactive is a CRM with website development and a marketing platform.

    1 vote

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  13. It would be best for Hubspot extension to work outside of Chrome extension

    1 vote

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  14. Have the ability to associate voicemail to contacts or acitivity record

    1 vote

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  15. Have an ability to remove the option fo new lead , new ooportunites under related to

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  16. Added ability to download Microsoft Teams on Chromebook
    It only shows that current supported OS are:
    Windows 108.1 (64-bit), or later
    macOS 10.153 (High CatalinaSierra), or later

    https://www.ringcentral.com/apps/microsoft-teams-diale

    1 vote

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  17. There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral

    1 vote

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  18. It would be great to have a tall queue toggle at the upper part of the CTI where you can easily enable and disable

    1 vote

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  19. Sync MS Teams and RingCentral app real time. As of now the syncing is showing delayed of about 2-3 seconds.

    Article : https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Confirmed that there is a delay between presence sync any improvement for this will be very helpful for us.

    1 vote

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  20. We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

    1 vote

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