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515 results found

  1. Sync RC contacts to Redtail CRM

    RC Contacts should be synced to Redtail and not just in the Unified CRM

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Salesforce Call Routing

    Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. smokeball CRM integration

    smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    2 votes
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  4. Redtail

    Redtail unlogged tab for multiple matching contacts

    1 vote
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  5. RC for Zapier - Inbound Call Recording triggers

    I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

    2 votes
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  6. Key Commands in Salesforce

    Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
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  7. Integrate Phone APP to create Zendesk Tickets

    Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...

    1 vote
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  8. Call activity to appear on feed through CTI on Salesforce

    1 vote
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  9. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  10. SMS Survey Integrations powered by RingCentral

    SMS Survey Integrations powered by RingCentral

    Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.

    2 votes
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  11. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. RC for MS Dynamics 365 feature

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…

    2 votes
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  13. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes
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  14. Increase max allowed Hubspot connections/accounts

    Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.

    This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.

    This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.

    1 vote
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  15. Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts

    Cisco Phones Hot Key for " Accept Queue Calls ".
    Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.

    Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
    Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
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  16. Extract data in the Contact Life via API

    To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  17. Ability to enable MFA in BULK

    It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  18. Request to build API for their 3rdp Party CRM called Cleardent Software

    Request to make the Cleardent software API available so thye could synchronize the patients' contact records

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  19. RC for Salesforce - Softphone

    Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. Get Call Record Detail directly from telephonySessionId

    telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.

    I hope you can make the API Get User Call Record accept telephonySessionId…

    2 votes
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