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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote

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    New  ·  0 comments  ·  APIs  ·  Admin →
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  2. Add API functionality to add numbers to the TCR 10DLC Registry.

    I have scripts the connect our environment with RingCentral. New users are automatically created within RingCentral, but now I have to regularly go in and manually add numbers to the TCR.

    2 votes

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    0 comments  ·  APIs  ·  Admin →
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  3. Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes

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    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  4. Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    2 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  5. Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    13 votes

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  6. Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

    6 votes

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  7. Clinics in my area use this software listed for receiving faxes and be able to transfer these documents from their emails into their patient portal and share or transfer files through software as needed to be able to operate their clinic in a seamless manner.

    0 votes

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