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Developer Platform, APIs, & Integrations

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  1. Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes

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  2. LACRM (Less Annoying CRM) is a web base platform rather than an application or program.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  3. The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes

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  4. Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.

    1 vote

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  5. Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote

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  6. This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes

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  7. When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote

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  8. when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?

    2 votes

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  9. Create a plugin to be used with a Stream Deck.

    1 vote

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  10. Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote

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  11. It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    2 votes

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  12. BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote

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  13. Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote

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  14. They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  15. Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.

    1 vote

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  16. The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes

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  17. Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…

    4 votes

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  18. Create customized emojis in RC.

    1 vote

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  19. The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote

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  20. Offer integration with Rentec Direct property management.

    1 vote

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