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1427 results found

  1. BT Cloud Phone account caller GO TAPI.

    Want to use a third party software on their BT Cloud Phone account caller GO TAPI.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. API token expiration and or failing

    Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Ability to Subscribe to an Article

    This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Google Presence Sync

    Essentially, the customer would like to have the option to turn off meetings (RCV) yet still sync the user's presence from Google. That way if they turn off RCV they could still have their presence switch to busy when using Google for meetings and see that in the RC App.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Have Ring Central status appear on utility bar in SF

    Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Able to see profile on Avatar icon on RC App for MAC Devices.

    Please add the ability to see Profile information for RC app for Mac devices (mobile or computer), just like how Android and Windows devices are.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  8. PERFEX CRM Integration with RingCentral Phone

    ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice

    RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Suitedash

    Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  11. Integrate with Optimantra ERM

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. IRIS CRM integration

    The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Allow QQ Catalyst integration in RingCentral

    QQCatalyst is a 3rd party program, an Agency Management System that provides operational, marketing, and sales pipeline management tools. Purposely wanting to integrate in order to have the ability to get the profile of caller on a pop up.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Integration with PharmacyRX

    Better service the independent pharmacy market with an integration with PharmacyRX who is a leader in that space.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. RC integrate with IVR (Integrated Voice Response) systems for Pharmacy’s?

    My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  16. Notification bot to pull notification from Crowdstrike Falcon

    It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. Additional features For Zendesk Integration

    Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…

    32 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  19. TextMe Feature

    an we put a button on our website or email that will allow a customer to text us like the ringme feature works

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Integrate with chatgpt in glip message

    message can @chatgpt to search question answer, also can add chatgpt to team

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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