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1427 results found

  1. StorEDGE integration

    This is one of the most popular rental software, however, its downfall is its messaging, call management, and customizability. It's great as a rental software but nothing beyond that. If you could integrate with it so that everything is also attached to customer's accounts, that would be so absolutely amazing.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Expand Dynamics 365 integration to navigate to more records

    We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log…

    4 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  3. Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.

    Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Ribbon Option in Outlook for RC Scheduler Outlook Add-In

    With the RC Outlook Plug-in for Windows and Mac, the plug-in had a ribbon displayed on Outlook. Since this feature does not exist with the RC Scheduler Outlook add-in, RingCentral should make the RC Scheduler be displayed as a ribbon instead of having to click through to "New Appointment" or "New Event"

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Fax transmission results to show the direct number instead of main number only + extension number

    Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  6. Integration with Tabs3

    Practice Management Software for law firms for Office at Hand

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Glip Pro integrated with HubSpot

    It would be great to have the possibility to create Task and Tickets in HubSpot from Glip Pro

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

    If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. Add SFDC as a connected account for contact imports

    Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Slack Migration Tool

    Request is for a tool to help facilitate a migration from Slack to RingEX

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Integration with Pabbly Connect

    Integration with Pabbly Connect

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode

    The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in the passcode manually but most of the time it is not easy to find. The one-touch link should allow those who use to immediately be able to join the meetings without being asked to enter the passcode. This will not only be for convenience but also for safety as some participants join the meetings while driving.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Thryv Integration

    It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.

    2 votes
    Future Consideration  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  14. Chrome Browser extension - separate click-to-dial and SMS toggles

    The request is for the click to dial/SMS toggle option to be separated into individual settings, giving the user to option to turn either of these on or off so that when the hover over a phone number only the call option is presented and not the SMS.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. You guys should have a intergations with repairshopr

    This would intergrate our calling to go into ticket and also use to update text and call history

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Auto Text from IVR menu

    I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Music On Hold Random Selection

    Music On Hold with Random Selection. We would like to have as many messages as possible. Not always the same message. Random selection of audio files when a Client is placed on Hold. Have many messages in a Pool. The system would select on hold at RandomCurrently they hear the same message from beginning. Not as interesting as it could be.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Improve PagerDuty Integration By Including Incident Title in RC

    Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null"PagerDuty events contain a "Title" field which would be extremely useful if provided in RC. Right now, due to the limited information displayed, we have to go to PagerDuty to get details on every single event.Can the integration be updated to use the "title" or "description" in the display of the events?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Facebook Lead to RingCentral Create Webinar Registrant

    Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY useful function that allows Facebook Ad Leads to pass their…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Integrate Rocket Matter

    Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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