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526 results found

  1. Add a Column for User Group/Department

    Business Analytics, Table widget, Users rows. Add a column type that displays what User Group or Department the user belongs to.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  2. Report of All Active Call Queues with Manager Names Assigned to Each

    Requesting to export a full report of all active call queues with manager names assigned to each.

    1 vote
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  3. Shared contacts

    Hello Team,

    I’d like to submit a feature request on behalf of a customer who is using the Shared Contacts Directory feature.

    Request:
    Enable users (particularly Super Admins) to manually edit or delete individual contacts in the Shared Contacts Directory directly through the Admin Portal—without the need to download, modify, and re-upload the entire Excel file.

    Background:
    The customer is an IT partner currently setting up a new RingCentral account for a small business. He expressed concern over the current process, as it is inefficient and inconvenient, especially for smaller teams that need to make quick changes to individual entries.

    …

    1 vote
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  4. Average Hold Time and Call Park per Call per User

    It should have options where average hold time and average call park are also available per call, per user.

    1 vote
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  5. Increase access to historical call data

    The customer would like to access more than 1 year of historical call data. That is being used for a company investigation and audit.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Including the names of the users who missed the calls in the missed call notifications sent via email.

    We recommend adding the names of the users who missed the calls to the missed call notifications sent via email, for better visibility and tracking.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  7. Send outgoing SMS as a Call group

    Calls can be made by call group members using caller ID with the call group's phone number. I'd like to see this extended to SMS where group members can send outgoing SMS "from" that call group.

    1 vote
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  8. Wait Settings under Call Queue KPI

    Customer would like to have the KPI for the calls being transferred to Wait settings " hen maximum wait time is reached, send caller to" to check the result

    1 vote
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  9. Create Custom KPI's in the Analytics

    Ability to create custom KPIs in the reporting/analytics module

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  10. Reporting that captures metrics displayed for the days of the week on one report

    The ability to display a metric like Service level for each day of the week in one week periods or rolling 7 days. X axis would be day of the week (Sun-Sat) and Y would be service level. This reporting should also be duplicated in Historical Reports.

    1 vote
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  11. substitute caller id

    The customer is requesting the ability to view Substitute Caller ID information within the reporting tools.

    Currently, there is no available report that displays which Substitute Caller ID was used for outbound calls. This information is valuable for administrators and supervisors who need visibility into how calls are being presented to external recipients, especially in environments where multiple caller IDs are used for different departments or locations.

    Adding a field in the reports to reflect the Substitute Caller ID used would improve transparency, support compliance needs, and assist in troubleshooting or auditing call activity more effectively.

    1 vote
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  12. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    1 vote
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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  13. Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled tim?

    Can we have a 'Run Now' button for any reports rather than having to wait for the next scheduled time?

    1 vote
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    How important is this to you?

  14. Outbound and inbound call summary on the RingCentral app

    We want the RingCentral app to have a feature for outbound and inbound call summaries for users

    1 vote
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  15. PCC Charges

    It would be best if the Calling Credit Package charges indicate if it is due to SMS, Toll Free minutes or international overage charge.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  16. Call queue availability even I am signed out to all platform.

    My extension still shows available in a call queue even though I forced logged out and I am not logged in to any RingCentral applications anymore.

    I don't think it make sense that you would still be available if you are already logged out to all platforms. Kindly have that feature where if you are logged out to everything you should automatically be considered as unavailable, instead of just the DND feature.

    1 vote
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  17. Request to Improve Readability of Digital Chat Transcripts

    When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.

    To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:

    Username

    Timestamp

    Message content

    The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.

    Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…

    1 vote
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  18. Call Log Export Scheduling Options

    RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  19. Don't require dialling 1 to receive a call

    When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.

    1 vote
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  20. Include the Graph Presented in the Dashboard to the Subscription Report

    ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard

    for some reason they do not transfer into the downloaded report

    1 vote
    New  ·  0 comments  ·  Subscriptions  ·  Admin →
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