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113 results found

  1. For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.

    1 vote

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  2. The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.

    1 vote

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  3. When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.

    1 vote

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  4. Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM

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  5. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    1 vote

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  6. I have to keep all recordings for a 10 year period for Medicare.
    Having the persons name on the recording before being downloaded would save alot of time

    1 vote

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  7. I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"

    1 vote

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  8. Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes

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  9. Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.

    1 vote

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  10. This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.

    1 vote

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  11. At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.

    1 vote

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  12. We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.

    1 vote

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  13. Being able to call out to +590 Destination _ BT Accounts

    Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory

    Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
    On the session log, its says " Rate not defined "

    Portal > Billing > Calling Rates > International > French

    1 vote

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  14. Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.

    1 vote

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  15. Be able to change the status of the Extension on there RingCentral app
    customer also request to have an button to have an option to log on the application of the other extension.

    1 vote

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  16. Feature Description: Add the capability to display the MAC address and/or serial number of the phones that receive calls in the call logs, specifically for hotdesking setups. This will enable administrators and support staff to easily identify which physical phone received a call, improving troubleshooting efficiency and system management.

    Use Case
    In hotdesking setups, users frequently move between different physical phones. It becomes challenging to track which device received a call when reviewing call logs. By displaying the MAC address and/or serial number of the receiving phone in the call logs, administrators can:

    Easily identify the physical device: Determine which…

    1 vote

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  17. We have a call center that has their own call queue, a customer calls the Call Center, and they perform a warm transfer to another call queue, to get the customer to a parts guy.
    When looking at the analytics, to see the calls to that parts call queue, the warm transfer to that call queue counts as a call, and the connection of the customer to the part guy counts as a call. We would love to be able to filter out these warm transfers

    1 vote

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  18. We need the IVR system to check the caller’s number when they press 1. If the number is already in our database, indicating that the caller is an existing customer, the call should be routed to the existing customer team (option 2) instead of being forwarded to the call-answering service.

    1 vote

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  19. The RingCentral support tickets are a mess. You create a ticket, and respond in an email which never gets picked up by the ticketing system and just says "Email sent to customer, waiting reply". What kind of ticketing system cannot integrate with emails? Now I am regularly having to go back through my emails to fish through and find the response from the tech.

    This system is by far thee worst ticketing system for any enterprise corperation i Have ever used.

    1 vote

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  20. Break Codes in RingCentral (Status of users)

    1 vote

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