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Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 3 days ago in RingCentral Phone 0 New

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 12 days ago in RingCentral Admin Portal 0 New

Multi user capability within the mobile app

With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one u...
John McGill about 18 hours ago in RingCentral Mobile App 0 New

Stop the help bubbles

Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
Kyle Kasmer about 16 hours ago in RingCentral Phone 0 New

Analytics Visual IVR View

I would like to have an analytics view that shows the Visual IVR tree with how much traffic goes down each path. This will show which IVR menus are most frequently used, and show where possible bottle-necking of customer so we can allocate more re...
Brewed Inc. 1 day ago in RingCentral Analytics 0 New

Ability to Assign Credentials and Activate Users after invite e-mail has been sent

We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us ...
Ron South 2 days ago in RingCentral Admin Portal 0 New

More option to choose for Ringtones

It would be great to have more options to choose from when selecting a ringtone on either mobile app or desk top app. The ones that are available right now does not sound good. Please put the regular phone ring tone.
RingCentral Tester Account 2 days ago in RingCentral Mobile App 0 New

Schedule changes to Call Queue membership

When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable p...
Glenn Rhodes 3 days ago in RingCentral Admin Portal 0 New

Add a checkbox in User Details -> Security to force password change on next login

Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
Chris Martens 3 days ago in RingCentral Admin Portal 0 New

Call Queue Forwarding to and IVR menu

Allow forwarding of calls into a Call Queue to be forwarded to an IVR menu.
Scott Guynn 4 days ago in RingCentral Admin Portal 0 New