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RingCentral Web/Desktop App

Showing 1722 of 7574

Group Text Messaging

I am on the phone with Ring Central customer service right now and he is guiding me through posting this. Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not...
Erika Cobb 8 months ago in RingCentral Web/Desktop App 2 Under review

Make blacklisted international phone numbers easier for admins to identify

We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a ...
Jake Fletcher IT 2 months ago in RingCentral Web/Desktop App 0 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado about 1 year ago in RingCentral Web/Desktop App 2 Under review

Recover call recordings for past 90 days

I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
Joey Tsai 4 months ago in RingCentral Web/Desktop App 0 New

Merging Calls in RingCentral harder to do in "New Layout"

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...
Led Tasso 6 months ago in RingCentral Web/Desktop App 0 New

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens about 1 year ago in RingCentral Web/Desktop App 2 Under review

Presence Status Change Notification

Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact statu...
Jonathan M Farley 29 days ago in RingCentral Web/Desktop App 0 New

Make 1300 as Default Caller ID

Make 1300 as Default Caller ID
Blesilda Millan 16 days ago in RingCentral Web/Desktop App 0 New

Clicking Ignore Call or Declining the call does not stop ringing other assigned devices

Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
Lothar Kirchen over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez about 1 year ago in RingCentral Web/Desktop App 4 Under review