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RingCentral Web/Desktop App

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Type code block messages directly, not just via "New code snippet" modal

All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec. Example 1, without code spec, should only be formatted as monos...
Damijan Kozic 10 months ago in RingCentral Web/Desktop App 5 Planned

Advanced searching for contacts

When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
James Esch over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Alert for Call Queue Voicemails in RingCentral App

An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. H...
Brett Tedeschi 7 months ago in RingCentral Web/Desktop App 0 Under review

Have RingCentral App automatically remove SMS conversations when a user Opts Out

Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
Jack Krienen about 2 months ago in RingCentral Web/Desktop App 0 New

Desktop App Text Messaging Export

I would like the user to have the ability to export their Text messages with the meta data without being an admin.
Larry Davis 3 months ago in RingCentral Web/Desktop App 0 Under review

Add time stamps to emojis / reactions to messages

We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of ...
Derek Cotton 5 months ago in RingCentral Web/Desktop App 0 Under review

RC Desktop Contacts does not display or search Company Name

Hi there.Windows 10 RC Desktop version 22.1.31.2866 Windows (x64) I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC. I have many contact entries...
Craig Larkin about 1 month ago in RingCentral Web/Desktop App 0 New

Create a profile allocation in RingCentral App for multiple users

Profile allocation in RC App
Ralph Reyes about 1 month ago in RingCentral Web/Desktop App 1 New

User group access call log of the same user group

☐ I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
Guest over 2 years ago in RingCentral Admin Portal / RingCentral Web/Desktop App 4 Future consideration

Allow Group/Team SMS Sharing

Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
Jasmine Booji about 2 months ago in RingCentral Web/Desktop App 0 New