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RingCentral Web/Desktop App

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Allow outbound fax cover sheets to be updated

When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.
Chris Frassanito over 1 year ago in RingCentral Web/Desktop App 3 Under review

New RingCentral App - See Other Numbers When Searching for Someone

The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral num...
Scott Walker over 1 year ago in RingCentral Web/Desktop App 2 Planned

Extended waiting time while in queue

Extended waiting time while in queue
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

receive fax in multiple RC App users

User wants for all of his employees to receive the same fax sent to one extension, on their RC App.
Ivy Canales over 1 year ago in RingCentral Web/Desktop App 2 Already exists

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Distinguish direct call vs queue call, and internal # from external #

When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
Diane Smith over 1 year ago in RingCentral Web/Desktop App 0 Under review

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 almost 2 years ago in RingCentral Web/Desktop App 3 Will not implement

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch about 1 month ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe 3 months ago in RingCentral Web/Desktop App 0 Under review