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RingCentral Web/Desktop App

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when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " This User is Not Available".

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
Manish Tiwari 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Add profile feature for Video & Audio Settings

Selecting a custom named profile would establish video & audio settings. i.e. an "Office" profile would establish different video & audio settings than a "Home" profile. For those that have desks at both home and office - it would simplify...
Dave Yoder 2 months ago in RingCentral Web/Desktop App 0 Under review

Add capacity to have no numbers/people selected on the left side

There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't mis...
Dr. Miles Nichols 2 months ago in RingCentral Web/Desktop App 0 Under review

add checklists to messaging

It would be really nice to be able to create a checklist, or to-do type list in direct messages and teams. Maybe this could be implemented by adding the option for multiple check-boxes on a task?
Ian Doyle 2 months ago in RingCentral Web/Desktop App 0 Under review

Combine Meeting/Video Calendar and task calendar - integrate w/ outlook

Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
Anne Sullivan 2 months ago in RingCentral Web/Desktop App 0 Under review

Add Controls so Admins can control who has access to what tiles in the app

As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by rol...
Anne Sullivan 2 months ago in RingCentral Web/Desktop App 0 Under review

Mass Add users to Teams

We have 200+ internal employees in RingCentral. It would be useful to have mass add functionality in the GUI for Teams/Calendars so Team admins don't have to find every single person individually. Maybe include some sorting features to narrow the ...
Cole Devitt 2 months ago in RingCentral Web/Desktop App 0 Under review

Show all Office 365 global address book addresses in the ACO, not just mailboxes

The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to c...
Shawn Cook 2 months ago in RingCentral Web/Desktop App 0 Under review

Ability to toggle when you want to allow calls to go to your pickup group

We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inb...
Calvin Lee 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Call Waiting / Missed Calls for single agent on a Call Queue

Ideally when a customer calls, if the only agent in at that time is on another call, they would either a) be able to put the current caller on hold for a moment to take the incoming call's contact information or b) when they are finished with the ...
Ashley Galope 2 months ago in RingCentral Web/Desktop App 0 Under review