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RingCentral Web/Desktop App

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Allow special characters when adding a Contact

Would be helpful when Paging to be able to dial *84*(page ext.) from a contact list. Also Paging adapter no longer show up in Contact list even if Include Paging Only in Company Directory is checked
VJER Consulting 2 months ago in RingCentral Web/Desktop App 0 New

Add an customizable emergency notification on Ring Central

A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...
Gaege Rivera - 1603 3 months ago in RingCentral Web/Desktop App 0 New

Approval for an additional email address for authentication purposes

May we suggest that another email address be added to the account for authentication purposes. Sometimes we need to reset the router so RingCentral sends our very busy doctor the code before individuals in the office can regain use. We switched th...
Quantum Eye Group 3 months ago in RingCentral Web/Desktop App 0 New

Paging Group Contact / Shortcut for Desktop App

In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app...
David Salabsky 3 months ago in RingCentral Web/Desktop App 1 New

Ability to change the outbound number when sending text message from Missed Call

When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text t...
James Peterson 3 months ago in RingCentral Web/Desktop App 0 New

Update CNAME for all Mobile Carries US and Canada

We want our Outbound Caller Name update for all Mobile Carries US and Canada. What we currently have right now showing is number and the City even we have update our Outbound Caller ID information
RC Tester Account 3 months ago in RingCentral Web/Desktop App 1 New

Call Centre - Live Data

IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ...
Richard Bates 3 months ago in RingCentral Web/Desktop App 0 New

Create and view groups in RingCentral Desktop and mobile app

Right now the only way you can create a group with outside phone numbers is to do so from the RC portal. I want to be able to create a group in my desktop app, so I can send a text to the group from either of my apps.
Donna Archambault 3 months ago in RingCentral Web/Desktop App 0 New

Limitation for ringcentral faxes

Currently displays only 200 faxes, I'd like to request it increases to more.
Kenya Ramos 3 months ago in RingCentral Web/Desktop App 1 New

Option to switch the accept queue calls between 2 different numbers

Option to switch accept queue calls between 2 different queue numbers for the same agents that are in both queues.
Mihail Chirilenco 3 months ago in RingCentral Web/Desktop App 0 New