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RingCentral Web/Desktop App

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Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

Control Calls Using a Desk Phone With the Desktop App

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...
Scott VanDyken over 1 year ago in RingCentral Web/Desktop App 4 Under review

Call Screening Audio Prompt

Customer has call screening activated but he wants to hear a recording which will tell him what his customers' concerns are before he answers the calls.
Philline Hernandez about 2 months ago in RingCentral Web/Desktop App 0 New

Group texting for U.S. Territory Numbers

We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Reque...
Antares Crew 4 months ago in RingCentral Web/Desktop App 0 Under review

option to send a message to video pro user

ability to send internal message to users that is not part of the company directory
Yura Shkarupa about 1 month ago in RingCentral Web/Desktop App 0 New

Unified Inbox Custom Filter

Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but y...
Nathaniel Aylard about 1 month ago in RingCentral Web/Desktop App 0 New

Forwarding Voicemail to another user

Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach th...
Kinnaly Amodio 8 months ago in RingCentral Web/Desktop App 1 Under review

Provide access for the call recording of specific users in the account

Want to have a feature where the managers on the account (with standard role) to have access for the call recording of specific users not the all the company call logs/recordings. Current role is to provide access to the call recording for the who...
Iam Kristoff Coloma about 2 months ago in RingCentral Web/Desktop App 0 New

Option to Change duration time for Available Status to go offline after 15 minutes of inactivity

It would be very useful to have the option to change the time when the available status changes to offline after a certain time of inactivity or at least increase the time from 15 minutes to an hour or might as well keep the available status unles...
James Peterson 5 months ago in RingCentral Web/Desktop App 1 Under review

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (e...
Raihan Rahman 11 months ago in RingCentral Web/Desktop App 2 Under review