RingCentral Web/Desktop App

That way I can see the name of the person calling.

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...

Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.

Increase The Length Of Time Faxes Remain Available In The Sent Folder to a minimum of ONE YEAR!!! I access RingCentral through a Browser on my desktop computer. Marvin P Stein / marvin@marvinpstein.com / 01/05/2021

On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management

Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but ...

There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.

Adding option to change Operator extension in RingCentral App

Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.