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RingCentral Web/Desktop App

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Sub Team or Team Channel

We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scr...
Larry Davis 7 months ago in RingCentral Web/Desktop App 0 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart 7 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi 7 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh 7 months ago in RingCentral Web/Desktop App 0 Under review

Create Teams with Workspaces

It would be great if we could create a team (public or private) add users and then once the team has been created, we have the ability to create Workspaces and sub-workspaces. For instance, I have a subcontractor I want to communicate with in my R...
Jeremy Monroe 8 months ago in RingCentral Web/Desktop App 0 Under review

Fax Word Docs

I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
Steven Dexheimer 8 months ago in RingCentral Web/Desktop App 0 Under review

Short cut key for Close Window in Desktop App

Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
Rachel Knapp 8 months ago in RingCentral Web/Desktop App 0 Under review

Allow number search in the dialler to also look in the extension name field

If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the e...
Steve Lambert-Govier 8 months ago in RingCentral Web/Desktop App 0 Under review

GLIP is not entirely compatible with the interpreter service

Case #15974204
Neal Prasad 8 months ago in RingCentral Web/Desktop App 0 Under review

[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)

Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp. When u get a double phone call, it rings way too loud in the ears. We don't understand the person, and it does hur...
Corentin LAUNAY 8 months ago in RingCentral Web/Desktop App 0 Under review