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RingCentral Web/Desktop App

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"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Date stamp / Time stamp viewable on TEXT list

In prior version, you were able to see the date / time stamp along with the body of the text in a list format without having to hover over or click into every text. This makes it difficult to find communications. Please give an option as to how to...
Vince Grant over 2 years ago in RingCentral Web/Desktop App 1 Under review

Cheaper license for phone use only

Add a cheaper license type for digital lines assigned to a phone (not a user) Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a...
Cory Barnes over 2 years ago in RingCentral Web/Desktop App 0 Under review

Don't change Region on Chrome Extension everytime it updates

Seems a bit odd, so each time RingCentral releases a update for the Chrome Extension we have to tell all our users to change their region back to UK? Seems a bit mad to default to the US, why can't it remember what the setting last was? It affects...
Kyle Workman over 2 years ago in RingCentral Web/Desktop App 0 Under review

HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet

RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement wit...
MedCare Therapy over 2 years ago in RingCentral Web/Desktop App 0 Under review

Requesting RingCentral App to not default to meeting info when using Microsoft outlook

If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad ...
Rachelle Banks over 2 years ago in RingCentral Web/Desktop App 0 Under review

Company name in App should reflect site name

We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Reminder Email for Unread SMS/Voicemail /Fax

It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
Amit Trivedi over 2 years ago in RingCentral Web/Desktop App 0 Under review

Voice to Text and Include Attachment Setting

We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications. We suggest not including any of the voicemail content if a user selects notificati...
Dean Eckstrom over 2 years ago in RingCentral Web/Desktop App 1 Under review

Add the ability to hyperlink to an external file or to a file stored on a network share

Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review