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RingCentral Web/Desktop App

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Add option to disable send with "enter" or "return" key

Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the opti...
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Customize Call Screening Prompt

We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers'...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...
Guest almost 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Ability to Delete Video Call Notifications on the RingCentral App

We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
Cassandra Champney almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Allow Poly headset features

Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desk...
Paulla Fetzek almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Avaya Cloud Phone should share status with MS Teams

We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
Chris Waddington almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Copy and Paste multiple phone numbers at a time on "To: Field" for SMS

It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to user...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Password History Restriction

The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over....
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Polycom Phones - Message Light on LE+HotDesk

When a user logs into a Polycom LE+Hotdesk phone and has unread voicemail, the message light does not come on. It only comes on if a message is received while they are logged in. Users do not know from the Polycom phone if they have unread message...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Download Multiple Faxes

It would be beneficial for most of the users in RingCentral.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration