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RingCentral Web/Desktop App

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Colorblind Setting

Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red...
Greg Vermilion over 2 years ago in RingCentral Web/Desktop App 3 Under review

User(s) currently taking calls in call queue(s) should be notified for incoming calls

Currently in a call queue, when one of the user is on a call and an incoming call comes in, the user currently taking the call won't be notified about the call. Only the other free users are. As a result, there should be an option in the call queu...
Hannah Tieu over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add keyboard shortcut/ hot key to end a phone call

Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
Megan Brauner over 2 years ago in RingCentral Web/Desktop App 5 Under review

Export List Audio Conference Host/Participant Codes

Make the audio conference host and participant codes part of the user details export.
Nick Rowland Corp over 2 years ago in RingCentral Web/Desktop App 0 Under review

adding a group for enabling intercom

It's difficult to add users one by one
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Have the option to have Call Queues show up as company contacts

We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call...
Shaun Heckman over 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring Central (Classic) red customizable "Busy" Status

Please consider providing a way to set a red " Busy " Status manually without blocking message sounds the way the " Do Not Disturb " Status does in Ring Central (Classic). Preferably a customizable Status where you could put a Red busy color, a...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Add Back the Option to Transfer a Call Directly to Voicemail

We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owne...
Guest over 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Contacts on MacOS app

In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Manage Meetings from within RC App without linking to Calendar

It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App. It can be ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review