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RingCentral Web/Desktop App

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Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to

I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A l...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Would be good if call handling contacts didn't show under 'flip' menu for active call

'Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Able to share RC App via screen share while in an RC app video

I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itse...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Permanently Change Screen Name on RC Meeting

We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanentl...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Provide a non-updating version of the Macintosh Package

At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not ev...
Dean Eckstrom about 1 year ago in RingCentral Web/Desktop App 0 Under review

Text Message only for DL/VN Numbers without Phone calls

Customer wanted to have an option to send & receive Text message only on their RC number and can disable phone calls.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Register customer's number before they can connect to your main number.

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Update email address

When people look up my name in Contacts, my email shows up as a long string of letters and numbers + the actual email address. For example: laladkf=eklklea-dklowfmjohnsmith@hello.com
Guest about 1 year ago in RingCentral Web/Desktop App 3 Already exists

User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Be able to delete missed video calls in app

its annoying to see on dashboard
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review