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RingCentral Web/Desktop App

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Ability to import contacts from a csv file

Transitioning to RingCentral from another system
Paul Viellieux over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Archive Messaging as SMS when sent from Text widget

If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove ...
Alex Obert over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Under review

Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr over 1 year ago in RingCentral Web/Desktop App 0 Under review

Fax Success Rate Data

Provide a metric to measure how often faxes are successfully sent
Roland Angoluan over 1 year ago in RingCentral Web/Desktop App 0 Under review

While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab.

While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Outbound call from deskphone when double-click number in call history on desktop app

Currently, if you double-click a phone number in the call history on the desktop app it initiates the call via the computer. Looking for method where it will initiate the call on the desktop phone instead. Need to use desktop phone for the call an...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Airpods not working on the desktop rc app

the desktop rc app is not supporting the airpods but before it works with the old app
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

set retention period for RC App team messages by team

Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set...
Christine Shepherdson over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to track who disabled an account in the RC app using the audit trail

If an admin disables an account we don't know who? Especially in very large accounts?
Don Marshall over 1 year ago in RingCentral Web/Desktop App 0 Under review

Put RingCentral Phone into main RingCentral app

When trying to make a call from the main RingCentral app, I can't because the RingCentral Phone app isn't installed. I can join meetings, send messages, tasks, events, etc, but I still need the old app to make a phone call. Please put all of the n...
Dave Mathias over 1 year ago in RingCentral Web/Desktop App 1 Already exists