RingCentral Web/Desktop App

Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set...

We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.

Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.

When a users desktop app is not activated, this is not reflected in any of the queues they are in, so their extension still rings, can it be set that if the desktop app is not active then neither are the queues

Right now it's hard to scroll through conversations with the mouse or laptop mouse pad. Normally this is something in other apps that you can use the down button, but for this it does not work.

Beneficial to pretty much all that use it

In classic app we could @ reference tasks, notes etc when posting a message now it seems only people can be referenced

I would like to show the address in the contact profile. We have the office 365 contacts connected and in outlook we have the address listed but when you look in the ringcentral profile, it is only showing the mobile number, email and department. ...

I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account. I need to be able to organize my customers into different lists and be able to send them mass emails. ie: let's say I have 100 customers an...

Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.